• The Complaint Form is available on the University website under the IT Centre page in PDF format.
• Printed forms can also be collected from the IT Center Office, Admin Block, Chella Campus, Muzaffarabad.
• Filled forms must be signed by the user and the respective HOD or Head of Section before submission to the IT Center.
• Complaints are typically resolved within two working days.
• Additional time may be required for issues needing hardware replacement or upgrades.
• Complaints may also be submitted via email to ITCenter@ajku.edu.pk.

• General hardware, software, antivirus, installation, and configuration issues.
• Printer and scanner-related complaints.
• Internet connectivity problems.
• Setup of computer equipment and networking in new computer labs.
• UMIS-related complaints: module access, data entry, and UMIS training.
• General technical issues are handled by: System Administrator, Network Administrator, or LAN Technician.
• UMIS-specific issues are addressed by UMIS technical focal persons (Programmers) or the Web Master.
• Hardware issues under warranty are forwarded to the respective company/vendor/supplier via the Purchase Section, as per defined procedure.
• Complaints for expired warranty equipment are also processed through the Purchase Section under the same guidelines.

Complaint Form Download (PDF): Download