Complaints Procedure

Procedure of complaint handling related to the Computers, Peripherals and Networking:

  • The Complaint Form is available on University Website at IT Centre Page in the PDF file format. The hard copy of Complaint Form can also be obtained from
  • IT Center office Admin Block Chella Muzaffarabad.
  • The completely filled form, duly signed by the user and respective HOD/ Head of the branch/section may be submitted to the IT Center.
  • The complaint will be resolved within two working days.
  • Additional time may be required, if there is a need of replacement / up gradation of hardware equipment etc.
  • The complaint may also be sent through an e-mail at ITCenter@ajku.edu.pk
  • Complaints Handling Procedure
  • A complaint form (Available on website) is needed to forward to IT Center

Following complaints are handled by IT Centre

  • General Complaints / Hardware / Software/Antivirus/Installations/configurations Complaints.
  • Printer/Scanner Complaints
  • Internet Complaints
  • Deployment of computer equipment/networking in newly established Computer Labs
  • Complaints regarding UMIS Modules/Data entry/UMIS Training
  • General Complaints/Hardware/Software/Antivirus/Printer/Internet/Installations/configurations Complaints are given to :
  • System Admin/Network Administrator/LAN Technician
  • Complaints regarding UMIS Modules/Data entry/UMIS Training are given to concerned UMIS technical focal persons (programmers)/web master.
  • The Computer Hardware / Printer / Scanner/any device Complaints problems which are under Warranty are given to respective company/vender/supplier
  • through purchase section according to already set criteria.
  • The Computer Hardware / Printer / Scanner/any device Complaints problems whose warranty period is expired are given to respective company/vender/supplier through purchase section according to already set criteria.

Complaint Form Download (pdf) Download

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