IT Center

I.T Center

IT has become an inherent and indispensable component of teaching, research, and university campus life. As The University of AJ&K is undergoing through process of change through which University Management Information System (UMIS) is being developed to provide a fully automated environment to the University and network is being established to connect all campuses and departments. Realizing the importance of Information Technology, Information Technology Center (ITC) has been established that is responsible for providing all sort of support related to Information and Communication Technology to all the departments and employees of the university.

I.T Center Staff

Director I.T/System Administrator
Muhammad Saghir
Ph: (Off) (+92)5822-960403
Cell: (092)-300-9890001
Fax: (092)5822-960437
Email: director.it@ajku.edu.pk

Programmer
Wajid Arshad Abbasi
Ph: (Off) (+92)5822-960418,
Fax: (092)5822-960437
Email: wajid.arshad@ajku.edu.pk

Programmer
Kh. Arif
Ph: (Off) (+92)5822-960418,
Fax: (092)5822-960437
Email: arif@ajku.edu.pk

Programmer
Imran Abbasi
Ph: (Off) (+92)5822-960418
Fax: (092)5822-960437
Email: imranparus@gmail.com,imran.abbasi@ajku.edu.pk

Programmer
Imran Shamoon
Ph: (Off) (+92)5822-960418
Fax: (092)5822-960437
Email: imranshamoon@gmail.com,imran.shamoon@ajku.edu.pk

Programmer
Mubashar Ahmed Lone
Ph: (Off) (+92)5822-960418
Fax: (092)5822-960437
Email: mubashar.ahmed.lone@gmail.com,mubashar.lone@ajku.edu.pk

Web Master
Kamal Abbas
Ph: (Off) (+92)5822-960418
Fax: (092)5822-960437
Email: kamalajk@gmail.com,kamal@ajku.edu.pk

Network Administrator (City Campus)
Azhar Mateen

Ph: (Off) (+92)5822-960488,Cell +92-345-5441791
Fax: (092)5822-960437
Email:azhar.mateen@ajku.edu.pk

LAN Techincan (Chella Campus)
Noman Maqsood
Ph: (Off) (+92)5822-960418,Cell +92-300-5252872
Fax: (092)5822-960437
Email: noman.maqsood@ajku.edu.pk

LAN Techincan (Chella Campus)
Muhammad Tariq Khan
Ph: (Off) (+92)5822-960418,Cell +92-300-5252872
Fax: (092)5822-960437
Email: tariq.khan@ajku.edu.pk

Services & Functions of Information Technology Center
This center is responsible for the following services:

Implementation, updating and maintenance of UMIS
To provide and maintain the overall Information and Communication Technology infrastructure at all campuses of the university.
Content management and updating University/Faculty/Student web portal regularly.
To provide technical skills related to programming to faculty/researchers to complete their research work where such technology will be needed.
To provide video conferencing system at all campuses for online lectures and Net-meeting when required.
Students and teachers will avail the facility of Internet and digital library for which bandwidth (PERN) has already been arranged from HEC.
University/Faculty/Student web portal can be updated for teachers and students to increase the efficiency. There can be email as well as the link for every subject that could include notices, teaching material for students to download, upload assignments, display results and attendance. The site will have different rights for different users.
To arrange special training/workshops for the existing computer faculty and IT professionals to update them with new technology in different areas of computer science when required.
To establish well equipped computer Labs in different departments where required.
Lab Engineers/Network Admin/System Engineers will be responsible for carrying extensive lab work from students given by concerned teacher.
There will be computer workshop under this center supervised by a qualified computer hardware engineer to provide hardware maintenance to different departments and sections of the university.
Data entry operators of different departments will work under the supervision of this center after UMIS deployment and all these operations will be monitored for the smooth execution.
To provide IT training to concerned employees (teachers, officers and university employees) to use different modules of UMIS when needed.
To establish software development section to provide software solutions to other departments of government on commercial basis to increase the university income.
To collaborate with IT industry involving computer science and engineering students to enhance their skills.
To collaborate with other organizations working on IT, telecom and engineering sectors to improve the standard of education in the university.
Help Desk / Complaints

UMIS Maintenance & Software Development Section
The responsibilities of this section are as follows but not be limited to:

For Implementation, updating and maintenance of UMIS after final deployment.
To supervise data entry process in all departments and sections.
To update university/faculty/student web portal on daily basis.
To organize training and workshops for the faculty and IT professionals.
To develop software modules when required.
To provide technical support and perform the over all activities related to UMIS and other development tasks.
Other related tasks and duties assigned by the head of the ITC.
Project Modules
University Management Information System – contains the following modules:

Sr. # Required Modules Satus
1 Administrator/Security Management System In Real Implementation
2 University/Faculty/Student Web Portal In Real Implementation
3 Admission Management System In Real Implementation
4 Academic Management System In Real Implementation
5 Fee and Dues Management System In Real Implementation
6 Schedule Management System In Real Implementation
7 Alumni Management System In Real Implementation
8 Electronic Notice Board Management In Real Implementation
9 File Movement and Record
Management System In Real Implementation
10 College Affiliation Management System In Real Implementation
11 Events Management System In Real Implementation
12 Library Management System In Real Implementation
13 Hostel Management System In Real Implementation
14 Transport Management System In Real Implementation
15 HR / Payroll In Real Implementation
16 Fixed Asset Management System In Real Implementation
17 Budget & Accounts Management System In Real Implementation

Networks and Communication Section
The responsibilities of this section are as follows but not be limited to:

To provide and maintain networks and communication infrastructure at all campuses and departments of the university for the implementation of UMIS.
Management of Network Servers.
Management of Network applications.
Designing and implementing new Network requirements.
Management of switches, routers, firewalls.
Management of other Network services/equipment.
To facilitate software development section regarding network and communication.
User and account management for all departments and sections.
Installation and configuration.
To establish and maintain computer workshop for hardware maintenance.
To establish and maintain computer labs in different teaching departments when required.
To ensure the network security and data integrity.
Tasks and duties assigned by the head of the ITC.

Complaints Procedures
Procedure of complaint handling related to the Computers, Peripherals and Networking:

The Complaint Form is available on University Website at IT Centre Page in the PDF file format. The hard copy of Complaint Form can also be obtained from IT Center office Admin Block Chella Muzaffarabad.
The completely filled form, duly signed by the user and respective HOD/ Head of the branch/section may be submitted to the IT Center.
The complaint will be resolved within two working days.
Additional time may be required, if there is a need of replacement / up gradation of hardware equipment etc.
The complaint may also be sent through an e-mail at ITCenter@ajku.edu.pk
Complaints Handling Procedure
A complaint form (Available on website) is needed to forward to IT Center

Following complaints are handled by IT Centre

General Complaints / Hardware / Software/Antivirus/Installations/configurations Complaints.
Printer/Scanner Complaints
Internet Complaints
Deployment of computer equipment/networking in newly established Computer Labs
Complaints regarding UMIS Modules/Data entry/UMIS Training
General Complaints/Hardware/Software/Antivirus/Printer/Internet/Installations/configurations Complaints are given to :
System Admin/Network Administrator/LAN Technician
Complaints regarding UMIS Modules/Data entry/UMIS Training are given to concerned UMIS technical focal persons (programmers)/web master.
The Computer Hardware / Printer / Scanner/any device Complaints problems which are under Warranty are given to respective company/vender/supplier through purchase section according to already set criteria.
The Computer Hardware / Printer / Scanner/any device Complaints problems whose warranty period is expired are given to respective company/vender/supplier through purchase section according to already set criteria.

Complaint Form Download (pdf) Download